Practitioners Wine and Cheese Night –
Key takeaways:

 

Peter Griffith, Director of 3Things Consulting and Practitioner of Slingshot Practice.

How can innovation help pivot businesses in tough times?

“Executives in C-Suite of Corporations define innovation as “better ways of doing things.” What businesses need to do is to innovate essential and standard business practices, particularly in the current environment. Everyone is focused on results and survival, but eventually, businesses will need to think about what the new normal will look like and aim towards that. This involves having a look at your customer experience (CX), how you engage and interact with them and the only way of doing this right is by having good people. So you need to think about what your employee experience (EX) looks like which is the engine: how you keep your team connected and involved in this tough times to keep wining for you, and all this comes down to leadership (LX).”

How are leaders leading?

“You need to be Darwinian, be flexible and adapt. Growing up in Minnesota, we learned early on that you have to ‘skate not where the pat is, but where it is going to be’. Everyone is focused in current results and survival, but eventually, businesses will need to think what the ‘new normal’ is going to be and plan towards that. Innovating the essential and standard business practices will be paramount to succeed.”

If you stay in the context we are right now, you are unlikely to come through the other side in better shape?

“Businesses need to think where things are moving towards and what the new normal is going to look like in 12 or 24 months, and that will determine what businesses will have to innovate around.”

Who is best placed to adapt quickly and keep those adaptations over time?

“Those who are prepared to let go of the old ways, that have good communication and trust with their people, and have vision and confidence of where the future is heading, combined with the ability to communicate this vision and keep things calm with the people, clients and partners, will be better placed to succeed.“

“True leaders will be better placed to survive. Being a leader that can be honest and transparent about the unknown and what to do in these times. Adapting Leadership, vision and strategy, Transforming Sales Capability, and Supporting and Developing Your People to deliver outstanding customer experience which will deliver the results to succeed.” 

“In F1, when you are coming into a corner you need to think about it in three stages: 

1) deceleration (shifting down gears), 
2) what is the corner going to look like (visualise the future), they hug the corner as well as they can, and then 
3) Acceleration, how will you get back to full speed again. Those businesses who understand how to best hug corner, will be better placed to accelerate and thrive.”

“The stop start will kill a lot of businesses, those who focus on decelerating, analyses the “corner”, hug it as best as you can, will be ready to accelerate thereafter.” 

 

Alexi Boyd

 “Innovation is not necessarily about tech, but about change and developing strategy.” 

 
 
 

Craig Lambert, Founder and CEO of Slingshot.

“The pleasure in our business is to find the right people to deliver the programs. Finding high quality of people is a challenge. Putting together a group of high-quality people, with validated expertise, that we can be comfortable recommending to others; that we can give business to, but also that they can give business to each other.” 

 

 

Luli Adeyemo, Founder and Director of Best Case Scenario.

How can innovation help pivot businesses in tough times? Practical tips:

“We all need to become champions. We were forced to improve our internal processes we put up for years in matters of weeks to keep moving and collaboration was fundamental to make it happen. Collaboration with my team, with partners and with clients. We all have to be champions of change in organisations, you can’t depend on one person. Internal communication is key, transparency and honesty is crucial, and really understanding your product to know where your limitations start and stop allows you to choose the right partners to fill in the gaps.”

“Although it seems that we have been given this “time” to look holistically what we are doing, everything is moving at the speed of light. So having clarity around your position in the market and what it is that you are looking to achieve, and how to go about it is really important to not get caught up in the “noise”, because there is a lot of noise at the moment.”

“Really understanding your product and the gaps or limitations you have so you know who to partner with to deliver better than ever services and customer experiences will be fundamental. Leveraging your personal connections and engaging to expand your horizons. “

Who is best placed to adapt quickly and keep those adaptations over time?

“Businesses with the right collaboration skills with partners and with the right organisational culture to embrace change both top down and bottom up are those better positioned to thrive through this crisis.”

“Those with the right organizational culture, that can support change and has the ability to adapt, will thrive. Those businesses and leaders who have good relationships [with clients, people, commercial partners] and know how to work with others are the ones who are going to be better placed to thrive through this crisis, because there is no one solution and there is no easy way out of this. We have to do it in a collaborative manner and collaborating with trusted partners is essential to be able to thrive through this crisis.”

 

Gaurav Sood, Founder of HumanXpr and Practitioner of Slingshot Practice.

“Startups able to maintain a balance between focus and flexibility will be key for scaling up. As your organisation starts expanding beyond the founders and a few key people, you need to focus on where your expertise lies and then empower others to drive value where their expertise lies.
Failure comes where they over control what is not their core value. Trusting is really important.”

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